Return Policy
Yes — returns are accepted.
If your item isn’t quite right, you may return it within the allowed period as long as it meets our return conditions.
Return Window
- Returns accepted within 14 days of delivery.
Return Conditions
Returned items must be:
- Unused and unworn
- In original condition with tags attached
- Free from stains, odours, or damage
- In original packaging
How to Return an Item
- Email us at (novaluxfashion@outlook.com) with your order number and reason for return.
- We will provide the return instructions and address.
- Send the item using a trackable postal service.
Return Shipping Costs
- Customer pays the return postage unless the item is faulty.
Contact Details
- Email: novaluxfashion@outlook.com
- Phone: 0450355159
- Business Address: Shop 1, 35 Railway Parade Eastwood NSW 2122
- ABN: 40787519454