Refund policy
Yes — Refunds are available.
If your item arrives damaged, faulty, or incorrect, you may request a refund.
Refund requests must be made within 7 days of receiving your item.
Eligibility for Refunds
You may request a refund if:
The item is damaged or defective
You received the wrong item
The item is significantly different from the description
Change-of-mind refunds are not available.
How to Request a Refund (within 7 days)
Email us at (novaluxfashion@outlook.com) within 7 days of delivery.
Include your order number and clear photos of the issue.
We will review your request within 2 business days and notify you of the outcome.
Refund Method & Timeframe
Approved refunds are processed to your original payment method.
Refund processing typically takes 3–5 business days (bank dependent).
Non-Refundable Items
Sale items
Gift cards
Personal-use accessories (for hygiene reasons)
Return
Yes — returns are accepted.
If your item isn’t quite right, you may return it within the allowed period as long as it meets our return conditions.
Return Window
Returns accepted within 14 days of delivery.
Return Conditions
Returned items must be:
Unused and unworn
In original condition with tags attached
Free from stains, odours, or damage
In original packaging
How to Return an Item
Email us at (novaluxfashion@outlook.com) with your order number and reason for return.
We will provide the return instructions and address.
Send the item using a trackable postal service.
Return Shipping Costs
Customer pays the return postage unless the item is faulty.
Contact Details
Email: novaluxfashion@outlook.com
Phone: 0450355159
Business Address: Shop 1, 35 Railway Parade Eastwood NSW 2122
ABN: 40787519454