Shipping policy
Shipping Policy
At Nova Lux, we aim to deliver your order quickly and safely.
All orders are packed with care and shipped from our location in Australia.
Processing Time
- Orders are processed within 1–2 business days.
- Pre-order items follow the production time stated on the product page.
Shipping Time
- Standard shipping within Australia: 2–8 business days (Use Sendle Company)
(Delivery times may vary depending on courier delays or public holidays.)
Shipping Fees
- Standard shipping fee is calculated at checkout.
- Free standard shipping for orders over $150.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number.
Pre-Order Shipping
If your order includes a pre-order item, the entire order will be shipped once the pre-order item is ready.
Estimated dispatch times are shown on each product page.
Contact Information
If you have any questions about your delivery, please contact us:
- Email: novaluxfashion@outlook.com
- Phone: 0450355159
- Business Address: Shop 1, 35 Railway Parade NSW 2122
- ABN: 40787519454