Privacy policy

Last Updated: 28 November 2025

1. Introduction

This Privacy Policy describes how Nova Lux (“we”, “us”, “our”) collects, uses and protects your personal information when you visit or make a purchase from our website.
By using this site, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

Personal Information

When you make a purchase or create an account, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment details (processed securely by third-party providers)

Device Information

When you browse our website, we automatically collect:

  • IP address
  • Browser type
  • Time zone
  • Cookies and tracking data
  • Pages viewed and interaction data

This information helps us improve our website performance and user experience.

Order Information

When you purchase from us, we collect details of:

  • Items ordered
  • Payment method
  • Transaction details
  • Delivery instructions and preferences

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders
  • To provide shipping updates and customer support
  • To improve our website and services
  • To prevent fraud and maintain site security
  • To manage your account and purchase history
  • To send promotional emails (only with your consent)
  • To comply with legal obligations

We do not sell or rent your personal information to third parties.

4. Sharing Your Information

We may share your information with trusted third parties necessary to complete your order, including:

  • Payment gateways (e.g., Shopify Payments, PayPal)
  • Shipping carriers (e.g., Australia Post)
  • Fraud prevention services
  • Website analytics tools (e.g., Google Analytics)
  • Shopify as our online store platform

Each third party is required to protect your information and use it only for the services they provide.

We do not share information for unrelated advertising or marketing purposes without your consent.

5. Cookies and Tracking Technologies

We use cookies to:

  • Recognize your device
  • Maintain your shopping cart
  • Understand browsing behaviour
  • Improve site performance
  • Personalise shopping experiences

You may disable cookies in your browser settings, but some features of the website may not function properly.

6. Marketing Communications

With your permission, we may send you:

  • Promotional emails
  • Updates about new arrivals, sales, or offers

You can unsubscribe at any time using the link in our emails or by contacting us.

7. Retention of Personal Information

We retain your information only as long as necessary to:

  • Complete your transactions
  • Meet legal and tax obligations
  • Maintain accurate business records

When information is no longer needed, we securely delete or anonymise it.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your data
  • Opt out of marketing communications
  • Withdraw consent at any time

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of these external sites and encourage you to read their policies.

10. Security of Your Information

We take reasonable measures to safeguard your personal information from loss, misuse, and unauthorised access.
However, no method of online transmission is completely secure.
We cannot guarantee absolute security but follow industry best practices.

11. Children’s Privacy

Our website is not intended for individuals under 16 years of age.
We do not knowingly collect information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes take effect immediately upon posting on this page.
We encourage you to review this policy periodically.

13. Contact Information

For questions or requests regarding this Privacy Policy, please contact us at:

Nova Lux ABN 40787519454
Shop 1, 35 Railway Parade
Eastwood NSW 2122, Australia

Phone number : 0450355159

Email: novaluxfashion@outlook.com