Refund policy
Yes — refunds are available.
If your item arrives damaged, faulty, or incorrect, you may request a refund.
Refund requests must be made within 7 days of receiving your item.
Eligibility for Refunds
You may request a refund if:
- The item is damaged or defective
- You received the wrong item
- The item is significantly different from the description
Change-of-mind refunds are not available.
How to Request a Refund (within 7 days)
- Email us at (novaluxfashion@outlook.com) within 7 days of delivery.
- Include your order number and clear photos of the issue.
- We will review your request within 2 business days and notify you of the outcome.
Refund Method & Timeframe
- Approved refunds are processed to your original payment method.
- Refund processing typically takes 3–5 business days (bank dependent).
Non-Refundable Items
- Sale items
- Gift cards
- Personal-use accessories (for hygiene reasons)
Contact Details
- Email: novaluxfashion@outlook.com
- Phone: 0450355159
- Business Address: Shop 1, 35 Railway Parade Eastwood NSW 2122
- ABN: 40787519454