Nova Lux Refund & Exchange Policy
Nova Lux Refund & Exchange Policy
At Nova Lux, we truly value your satisfaction.
If your purchase doesn’t work out, we’re here to help with refunds or exchanges under the following conditions:
Refund & Exchange
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Refunds: Request within 7 days of receiving your order (excludes sale items).
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Exchanges: Request within 14 days, subject to stock availability.
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Store Credit: For change-of-mind returns, choose between a refund or store credit with an extra 5% bonus.
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Faulty/Incorrect Items: Full refund or exchange, in line with Australian Consumer Law.
Return Conditions
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Items must be unworn, unwashed, unaltered, with original tags and packaging.
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Items with makeup stains, perfume, washing signs, or visible wear cannot be accepted.
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Must include original box or case if applicable.
Return Process
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Lodge your request within 7 days via email or our website form.
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Send the parcel once approved (return shipping at customer’s cost unless faulty/incorrect).
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Refund or credit will be processed within 3–5 business days after inspection.
Exclusions
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Sale and promotional items (unless faulty).
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Hygiene items such as earrings and underwear.
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Duties, taxes, and shipping fees from international orders.